Privacy Policy
Your privacy matters to us. Learn how we protect and handle your personal information.
Last Updated: March 15, 2025
Introduction
Welcome to Thinkilo's Privacy Policy. This document explains how we collect, use, store, and protect your personal information when you use our high-intensity interval training platform and services. We believe in transparency – which is why we've created this comprehensive guide to our privacy practices.
At Thinkilo, we understand that your personal information is valuable and sensitive. This policy applies to all users of our website, mobile applications, and fitness programs. By using our services, you agree to the collection and use of information in accordance with this policy.
Quick Summary: We collect information to provide you with personalized fitness experiences, track your progress, and improve our services. We never sell your personal data to third parties for marketing purposes.
Information We Collect
We collect several types of information to provide and improve our services. Here's what we gather and why:
Personal Information You Provide
- Account Information: Name, email address, password, and profile picture when you create an account
- Fitness Profile: Age, weight, height, fitness goals, medical conditions, and exercise preferences
- Payment Information: Billing address and payment method details (processed securely by our payment partners)
- Communication Data: Messages you send us through support channels, feedback forms, and surveys
- Content You Create: Workout photos, progress updates, and community posts you choose to share
Information We Collect Automatically
- Usage Data: How you interact with our platform, including workout completion rates, time spent, and feature usage
- Device Information: IP address, browser type, operating system, and device identifiers
- Location Data: General location information (with your permission) to provide localized content and services
- Performance Metrics: Workout data, heart rate information (from connected devices), and fitness progress statistics
Third-Party Information
We may receive information about you from connected fitness devices, social media platforms (if you choose to connect them), and our business partners. This helps us provide a more integrated fitness experience across platforms you already use.
How We Use Your Information
Your information helps us create a personalized and effective fitness experience. Here's how we use the data we collect:
- Service Delivery: Providing personalized workout plans, tracking your progress, and delivering the core features of our platform
- Communication: Sending you important updates about your account, new features, workout reminders, and responding to your support requests
- Improvement and Analytics: Analyzing usage patterns to improve our platform, develop new features, and optimize user experience
- Safety and Security: Protecting against fraud, ensuring account security, and maintaining the integrity of our platform
- Legal Compliance: Meeting our legal obligations and protecting our rights and the rights of our users
- Marketing: Sending promotional content about our services (which you can opt out of at any time)
Personalization Promise: We use your fitness data to create workout plans that adapt to your progress, preferences, and goals. The more you use Thinkilo, the better we become at helping you achieve your fitness objectives.
Information Sharing and Disclosure
We believe in protecting your privacy, which is why we limit how and when we share your information. Here are the specific circumstances when we may share your data:
Service Providers
We work with trusted third-party companies that help us operate our platform. These include payment processors, cloud storage providers, analytics services, and customer support tools. All service providers are required to protect your information and use it only for the services they provide to us.
Legal Requirements
We may disclose your information when required by law, court order, or government request. We may also share information to protect the rights, property, or safety of Thinkilo, our users, or the public.
Business Transfers
If Thinkilo is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you before your information becomes subject to a different privacy policy.
With Your Consent
We may share your information for other purposes when we have your explicit consent. For example, if you choose to share your workout achievements on social media or participate in community challenges.
Your Privacy Rights
You have significant control over your personal information. Here are the rights you have regarding your data:
| Right | Description | How to Exercise |
|---|---|---|
| Access | Request a copy of the personal information we have about you | Contact us or use account settings |
| Correction | Update or correct inaccurate personal information | Edit through your account dashboard |
| Deletion | Request deletion of your personal information | Contact support or delete account |
| Portability | Receive your data in a machine-readable format | Request through customer support |
| Objection | Object to certain types of data processing | Contact us with specific concerns |
To exercise any of these rights, simply contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity to protect your information.
Data Security
Protecting your information is one of our top priorities. We implement multiple layers of security to safeguard your data:
- Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
- Access Controls: Strict access controls ensure only authorized personnel can access your information
- Regular Audits: We conduct regular security audits and penetration testing to identify and fix vulnerabilities
- Secure Infrastructure: Our servers are hosted in secure facilities with robust physical and digital protections
- Employee Training: All staff receive regular privacy and security training
- Incident Response: We have procedures in place to quickly respond to any security incidents
While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords and keep your account information confidential.
Data Retention
We keep your information only as long as necessary to provide our services and comply with legal obligations. Here's our retention approach:
Active Accounts
For active accounts, we retain your information as long as your account remains open and for a reasonable period afterward to facilitate reactivation if you choose to return.
Inactive Accounts
If your account remains inactive for 3 years, we'll send you a notification before deleting your account and associated data. You can reactivate at any time before deletion.
Legal Requirements
Some information may be retained longer when required by law, such as payment records for tax purposes or data needed for ongoing legal proceedings.
International Data Transfers
Thinkilo operates globally, which means your information may be transferred to and processed in countries outside your residence. We ensure all international transfers comply with applicable data protection laws through:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions for transfers to countries with equivalent protection
- Additional safeguards where necessary to protect your information
Children's Privacy
Thinkilo is designed for users 18 years and older. We do not knowingly collect personal information from children under 18. If we discover that we have inadvertently collected information from a child under 18, we will delete that information immediately.
If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through:
- Email notification to your registered email address
- Prominent notice on our website and mobile app
- In-app notifications for material changes
We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
Contact Us About Privacy
Have questions about this privacy policy or how we handle your information? We're here to help and want to ensure you feel confident about your privacy with Thinkilo.